OANDA Assist's Customer Guarantee

We promise you first class Customer Support

• We will always be knowledgeable, professional and express a “Can Do” approach.
• We will ensure all staff have more than enough information and power to make those small customer-pleasing decisions.
• We will always treat all customers fairly and with dignity and respect.
• We will respond in detail, by phone or in writing, to all written customer enquiries within one business day.
• We value the personal information you give us and will take all reasonable precautions to prevent unauthorized access to that information.
• We will listen to you and help you resolve your problems.
• We will go the extra mile and exceed your expectation whenever possible.
• We will always be honest.