Careers at OANDA Asia Pacific
OANDA is a unique company. It's not a Web upstart, not a bank. It's a technology company that innovates in a variety of fields, including computer engineering and financial modeling. OANDA has grown steadily ever since it was founded in 1996. Opportunities are now unprecedented as the company creates new products for an exploding forex market that dwarfs both the US bond and equity markets.
Our unique culture and setup – flat management structure and open work environment – cultivates discussion, open dialogue and collaboration. Great ideas are born and become reality. At OANDA, you'll fit right in if you thrive under minimal supervision and crave the satisfaction of fast turnaround and a job well done. OANDA rewards good work with competitive compensation, benefits and perks like — lunches, celebrations, recreational days, and Personal Trainers.
Think you'd fit in?
OANDA is looking for outstanding self-starters, for positions in:
Do you think you'd fit in but don't see your area of expertise on the list? We're always on the look out for outstanding individuals, so send us your résumé anyway.
Email us at careers-oap@oanda.com.
Client Management Representative
General Description:
We are seeking enthusiastic and energetic individuals to be part of the Client Management team, which supports and manages OANDA’s existing and potential clients.
As a Client Management Representative, you will handle all customer questions and inquiries with the highest degree of courtesy and professionalism to resolve customer issues.
Main responsibilities:
- Client Conversion – converting inactive and incomplete applications to Live Trading Accounts.
- Client Account Management – Put your consultative skills to work by identifying and analyzing customer needs to ensure high customer satisfaction, growth and retention of business.
- Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanour, can-do attitude, and willingness to help at all times.
- Share ideas to improve business practices and the quality of service.
- Educate and assist customers in FXTrade and FXGame functionality, features and benefits.
- Maintain a well-developed working knowledge of the complete line of products and services offered OANDA, taking responsibility to keep up to date and request assistance for further development needs.
Please apply if you meet the following criteria:
- At least 1 year experience in outbound call sales and customer service experience is required.
- Organizational, problem-solving and effective time management skills are essential.
- Strong inter-personal skills: engaging and enthusiastic approach to working with customers and your fellow colleagues.
- Ability to think analytically and creatively.
- Most comfortable working in a fast paced, high volume, changing environment.
- A good listener who shows empathy and strives to make your customers experience one you would like to have.
- Comfortable solving problems independently that are in the customer’s best interest.
- Receptive to coaching and feedback to help enhance performance to meet goals.
- Passionate about learning and strive to gain new knowledge about product and service changes.
- Knowledge of foreign exchange market.
- Flexibility to work rotating shifts.
- Fluency (verbal and written) in Mandarin, Korean or Japanese.