Customer Service
Available on weekdays and weekends
Have questions, need assistance, or want to share your feedback? There are a number of ways you can contact us.
Save Time. Find Answers Online.
If you’re having difficulties, chances are the information you need is already online:
Fund Deposits, Withdrawals, Transfers
Sign in to the Funds Management System to withdraw funds from, transfer funds between, or let OANDA know you are depositing funds to your fxTrade accounts. This system provides detailed instructions (including OANDA addresses and account information for wiring funds). (See the fxTrade Accounts FAQ for more information.)
To find out about deposits and withdrawals you’ve already requested, use the Fund Inquiry Form.
Talk to a Client Relationship Specialist
Our Client Relationship Specialists are available 24 hours on weekdays and from 9a.m. to 6p.m. (GMT+8) on weekends.
Email
Email us at
assist@oanda.com
Phone
Call +65-6227-3808 or
1 877 OANDA FX
to talk to a Client Relationship Specialist.
Fax
+65-6557-2969 or
1 877 264 2220
Training
Training for fxTrade and MT4 takes place in the OANDA Asia Pacific office on either Wednesday or Friday evenings (from 6:30 pm). The training dates in the first half of 2012 are:
January:
- fxTrade platform: 13, 18
- MT4: 11, 20
February:
- fxTrade platform: 3, 17, 29
- MT4: 10, 22
March:
- fxTrade platform: 7, 16, 21
- MT4: 14, 30
April:
- fxTrade platform: 4, 13, 25
- MT4: 13, 20
May:
- fxTrade platform: 4, 16, 25
- MT4: 11, 23
June:
- fxTrade platform: 6, 22, 27
- MT4: 1, 13, 29
To reserve a space or for more information, contact us at assist@oanda.com
Feedback
We thank you in advance for your feedback, which helps us improve our products.